Troubleshooting & Support             

Check The Obvious...

  • If you see a "class not found" message, this means what it says -- your browser can't find the .class file specified. This may mean a spelling or case mistake in the CODE= attribute, the wrong location in the CODEBASE= attribute, or that you've forgotten to copy the ryActiveMenu.class file to the necessary directory.

  • Make sure that your <APPLET> tag, closing </APPLET> tag, and all <PARAM> tags have < and > brackets. Check that the value for every parameter is enclosed between " signs.

    Check The Browser...
    Recently the two big browser names, Internet Explorer and Netscape Navigator, have gone through some Java security paranoia. With certain browsers, any Java applet that tries to load an external file from your own system such as a sound, image or text file will be prevented from running. Many applets (including ActiveMenu) try to load sound or image files, in particular, and they certainly aren't a threat to your system's security!

    Fortunately Microsoft quickly saw sense on this issue and released a fix. If you're still using IE 3.02 or the first beta of IE4.0 (and haven't already installed the update to the Java Virtual Machine) head for www.microsoft.com/java and install it.

    If you're using Navigator 4.x, you'll be no stranger to waiting for Netscape Corp to see sense -- no fix yet exists. The only option is to prepare the page containing the applet in Internet Explorer, place all necessary files on the server, and use Navigator to open the page via HTTP for testing. Alternatively, if you're a registered user of any CodeBase applet, you can bypass this problem using ComTest, the utility you received free with the registered applet.

    Check The Documentation...
    If the applet runs, but you can't make it do what you want it to do, please take another look at the documentation before getting in touch with CodeBase. Particularly check The Parameters Explained, which does just what it says, and Getting Started.

    Bear in mind that, versatile though it is, ActiveMenu may not have facility to do what you're trying to make it do. But if you think it would be a worthwhile addition to the next release, we'll always be pleased to hear it!